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Preparing For Your Visit

​Preparing for your upcoming visit to our Eye clinics? Click here to find out more.


Where should I go after arriving at Level 17?

  1. Get your queue ticket from the self-help kiosks located near the lift lobbies and pass your queue ticket to our counter staff.

  2. Alternatively, if you have registered via the OneNUHS app, click on "I have arrived" and proceed to our mobile registration counter located right outside corridor C.

  3. Wait for your name to be called by our counter staff to verify your details and collect your appointment folder.

  4. Go to either corridor D or E to get your refraction test done. Or go to corridor F to get do a more comprehensive investigation test.

I am not sure where to go after my vision tests. Where is my next station?

  • Each corridor is labelled from letters "C" to "H". Refer to your queue ticket for the information on the next station.

  • Drop your appointment folder in the box located outside the respective rooms indicated on your queue ticket and wait for our staff to call you for your investigation tests, procedure or consultation.
    *If you are still unsure or have been waiting for more than an hour in the clinic without any updates, please approach the staff/counter for assistance.

How long will my appointment take?

  • Depending on your eye condition, you may be required to to undergo various specialised imaging tests. Each specialised test may take up to 30 minutes (excluding waiting time). We seek your patience and understanding as these tests will provide vital information for an accurate diagnosis, allowing our doctors to better advise on the necessary treatment.

Why do patients who came after me get to see the doctor before me?

  • It depends on how fast your eyes take to dilate. For a thorough eye examination with a slit lamp microscope, dilating eye drops will be administered before your consultation and after all your specialised tests have been completed. It takes about 30 minutes for your eyes to be fully dilated before you can proceed to see the doctor. For some patients (elderly/diabetic), it may take up to 60 minutes for your eyes to be dilated.

  • At times, our doctors may have to attend to a patient with more severe conditions.
    *Dilating eye drops may cause blurred vision for about four to six hours. For your safety, please do not drive after dilation. 

Where can I find more information about my condition and the tests I have to do during my visit?

  • Click here to find out more about our services and your condition.

Why am I assigned a different doctor for every visit?

  • As subsidised patients receive team-based care led by an assigned specialist on duty, they may not see the same doctor for every visit. Rest assured that patients' medical records and treatment plans are accessible by all our doctors to ensure a seamless patient experience.

  • If you would like to be seen by a specific doctor, you may opt to become a private patient and prevailing rates will be charged accordingly.

Where do I go to make payment?

  • Credit card/NETs payment is available at the self-help kiosk located near the lift lobbies.

  • Cash payment is available at the Medical Centre Level 3 counters near the taxi drop-off point. 

My condition worsened before my next scheduled appointment. What should I do?

  • Contact us and we will advise on whether an earlier appointment is required for your condition.

What can I expect after a cataract surgery?

  • Cataract surgery is day surgery procedure and you will be discharged to go home after your surgery. From registration to your discharge, it may take between one to four hours. Do follow the care guide in the patient information leaflet which will be given to you after the surgery.

  • After a standard cataract surgery with no complications, there will be two to three follow-up outpatient clinic consultations required. The appointments* are typically scheduled as such:
    - One day after your surgery
    - Five to seven days after your surgery
    - Four to six weeks after your surgery
    *This may vary depending on the doctor's review, clinical findings and surgical complexity


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