Arrange for home delivery via our online form available at: www.nuh.com.sg/medorder

Details required:

• Patient's name (as per NRIC)
• Contact number
• Preferred date of delivery
• Delivery address
• Medications required

Terms and Conditions:
For urgent deliveries (within three working days), additional charges may apply.

For bulky orders (package with weight exceeding 1 kg), do note that the following surcharge is applicable:

• S$6.40 per delivery (for 2 - 4 cartons)
• S$12.80 per delivery (for 5 - 10 cartons)
• S$21.40 per delivery (for 11 - 30 cartons)

Delivery is only available within Singapore and there will be no delivery service on Saturday, Sunday, Eve of Public Holiday and Public Holiday.

Two delivery time slots available:

• Morning: 9am – 1pm
• Afternoon: 2pm – 6pm

Please note that there is a lead time of 5 working days for processing of orders. Due to the high volume of deliveries during the COVID-19 pandemic, there may be unexpected delays.

Eligibility

• This service is only applicable for prescriptions from NUH.
• Patients receiving newly prescribed medicines will not be eligible for this service.
• Patients should have at least 5-day supply of the required medicines at home.

Stock Availability
In the event where medicines are running low on stock due to high demand, we will supply the amount of medicines that our pharmacy has and patients will be informed accordingly.

This service will NOT be available for the following medicines:

• Controlled drugs
• Pharmacy only medicines

All NUH prescriptions have a validity period of ONE year. Expired prescriptions will NOT be processed.

If you do not have an original NUH prescription for processing, please consult your doctor(s) at the respective clinic(s).

1. Can I order my medications using a new prescription from polyclinics or other hospitals via your website?
   No, ordering via our website is strictly for prescriptions issued by NUH.
   
    
2. Can I order medications from the pharmacy when I run out of my medications?
   We would need a valid prescription for all supply of medications. Please contact your clinic if you do not have a prescription.
   
    
3. When is the earliest I can receive my medications if I opt for home delivery service?
   For normal home delivery, you may receive your medications in five working days after you place your order. For urgent delivery (within three working days), the timing is subject to the arrangement by an external courier and there would be a cost of $21.40.
   
    
4. Can I request for my medications to be delivered at a specific timing (e.g. 3pm)?
   No. However, you may opt for your medications to be delivered in the scheduled delivery windows in the morning (9am to 1pm) or in the afternoon (2pm to 6pm).
   
    
5. If I have an enquiry regarding home delivery service, who do I contact?
   For enquiries on home delivery, please contact the respective retail pharmacies. The contact details can be found here.