Billing and Payment
Your final hospital bill may take approximately 3-4 weeks to process as it needs to be submitted to the CPF Board and/or your private insurance provider. It will be mailed to you. You may request for an interim bill upon discharge (inpatient) or after your outpatient visit.
Upon discharge, you may settle your hospital bills at any of our Patient Service Centres.
For the location and contact details of our Patient Service Centres, click
here.
Payments may be made using cash, credit cards, NETS, CDA (only accepted for payment at NUH Payment counters or kiosks) and cheque made payable to "National University Hospital (S) Pte Ltd".
If you would like to request for a physical bill for claim purposes, please fill in the form here. The bills you have requested for will be mailed to the patient’s registered address via post within 7 working days. The form will be voided if it is incomplete or contain inaccurate information.
Alternative payment methods
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E-payment (Internet Banking, Internet and Mobile Payment)
Please click here for our available E-payment options.
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7-Eleven Stores / Singapore Post Office Branches
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AXS Stations / SAM (Self-Service Automated Machine)
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Cheque Payment
Cheques should be crossed and made payable to “National University Hospital (S) Pte Ltd”.
Please write the bill reference no.(s), Patient’s name and NRIC No. on the reverse of your cheque and mail it to: “Robinson Road, Post Office PO Box 2093, Singapore 904093”.
- Auto-Pay Payment Arrangement
Auto-Pay (formerly known as ZOOM) offers you the convenience of paying your bills without the hassle of waiting in queue after your visit in NUH. The charges are automatically credited to your pre-authorised credit card by the next working day. Your bills will be sent to your registered address and may also be viewed on HealthHub on the following working day after your visit.
You may sign up for Auto-Pay through your HealthHub App, or at https://www.healthhub.sg.
For enquiries concerning Auto-Pay, please contact Business Office at nuh_receipting@nuhs.edu.sg.
Medisave
Payment for hospitalisation charges may be made through Medisave, the patient's company or insurance company or via self-payment. Please inform our admission staff if you intend to use Medisave. You will need to bring along your NRIC or CPF Membership Card.
If you are paying a hospital bill for your family member, please produce documentary proof of the patient's relation to you. Deduction from more than one nominated Medisave Accounts is allowed. You will need to sign a Medisave Authorisation Form authorising the CPF Board to deduct the corresponding amount from your Medisave Account.
For more information on Medisave withdrawal limits for inpatient, day surgery and maternity bills, please visit the MOH website.
Medishield Life
*MediShield Life replaced MediShield from 1 Nov 2015, and offers:
- Better protection and higher payouts, so that patients pay less Medisave / cash for large hospital bills.
- Protection for All Singapore Citizens and Permanent Residents, including the very old and those with pre-existing illnesses.
MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board. It is designed to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.
MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 ward or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill. The patient may therefore need to pay more of his/her bill from Medisave and/or cash.
*Information extracted from the Ministry of Health website. For more information on MediShield Life benefits and claims, please visit the MOH MediShield Life web page.
Integrated Shield Plans
Integrated Shield Plans (IPs) are made up of two components – MediShield Life and additional private insurance coverage providing additional benefits to cover Singaporeans who plan to stay in Class B1 wards or higher in public hospitals. MediShield Life is included in all IPs. If you have an IP, you are already covered by MediShield Life as it is a component of your IP and there is no duplicate coverage. The insurance company you have taken the plan with acts as your single point of contact. They will act on the CPF Board's behalf for premium collection and claims disbursement for the MediShield Life component of your Integrated Shield plan.
Here is a list of IPs available in Singapore:
- AIA Singapore Pte Ltd – HealthShield Gold Max
- Aviva Ltd – MyShield
- AXA Insurance Pte Ltd– AXA Shield
- Great Eastern Life Assurance Company Ltd – Supreme Health
- NTUC Income – IncomeShield
- Prudential Assurance Company Ptd Ltd – PruShield
- Raffles Health Insurance – Raffles Shield
*Information extracted from the Ministry of Health website.
For more information on Integrated Shield Plans, please visit the
MOH About Integrated Shield Plans web page.
For more information on schemes and subsidies, please refer to the
MOH Healthcare Schemes & Subsidies web page.
Refund
Any credit balance following payment of the outstanding hospital bill will be used to offset other outstanding bills that you may have in the same payment account.
If there are no other outstanding bills, the credit balance will be refunded approximately one month after the bill is finalised. Any refund will be issued in the form of a cheque.
For further enquiries, please contact our Billing and Payment Enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm, Sat : 8.30am to 12.30pm).
Late Payment Admin Fee
A late payment admin fee may be imposed if payment is not received within 21 days from the bill date.
You may request for a waiver of late payment admin fee at
https://for.sg/asknuhs after you have paid the outstanding bill in full (excluding late fees). Select “Waiver of late payment admin fee” as the Category of Enquiry and fill in the required information on the form.