*Integrated Shield Plans policyholders are covered when they seek medical care from specialists at the National University Hospital. You may click
here to find an NUH specialist or learn more about Integrated Shield Plans here.
Click on the image for a larger view.
Patients will receive treatment as private patients if they are:
Patient referred to NUH by any restructured hospital doctor and patients who are referred from the following government agencies will receive treatment as subsidised patients:
Before admission, you will receive financial counselling at the Specialist Clinic/Centre, Emergency Medicine Department or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.
Relatives of single-bedded rooms in KRW (except isolation rooms or otherwise advised against by care team) can choose to room-in with the patient if they wish to with no additional charges.
Local calls are free of charge. Patients who need to make overseas calls are to approach the ward staff for assistance. Operator-assisted overseas calls are not claimable from Medisave nor covered by the Civil Service Concession (CSC) card.
A deposit based on the entire estimated bill size is to be furnished upon admission. Deposit payments can be made by cash, credit cards or NETS. Additional deposits may be required if your stay is extended due to unforeseen circumstances. Partial or waiver of deposit is accepted if a Letter of Guarantee from the employer or insurance company, Medisave, Hospitalisation Identity Card (HIC), Civil Service Concession (CSC) card or any other benefit card is presented upon admission.
Before admission, you will receive financial counselling at the Specialist Clinic/Centre, A&E or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.
Your final hospital bill will take approximately 3-4 weeks to process as it needs to be submitted to the CPF Board and/or your private insurance provider. It will be mailed to you. You may request for an interim bill upon discharge (inpatient) or after your outpatient visit.
Upon discharge, you may settle your hospital bills at any of our Patient Service Centres. For the location and contact details of our Patient Service Centres, click
Payments may be made using cash, credit cards, NETS, cheque (made payable to “National University Hospital (S) Pte Ltd”)
Payment for hospitalisation charges may be made through Medisave, the patient's company or insurance company or via self-payment. Please inform our admission staff if you intend to use Medisave. You will need to bring along your NRIC or CPF Membership Card.
If you are paying a hospital bill for your family member, please produce documentary proof of the patient's relation to you. Deduction from more than one nominated Medisave Accounts is allowed. You will need to sign a Medisave Authorisation Form authorising the CPF Board to deduct the corresponding amount from your Medisave Account.
For more information on Medisave withdrawal limits for inpatient, day surgery and maternity bills, please visit the MOH website.
*MediShield Life replaced MediShield from 1 Nov 2015, and offers:
MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board. It is designed to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.
MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 ward or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill. The patient may therefore need to pay more of his/her bill from Medisave and/or cash.
*Information extracted from the Ministry of Health website. For more information on MediShield Life benefits and claims, please visit the MOH MediShield Life web page.
Integrated Shield Plans (IPs) are made up of two components – MediShield Life and additional private insurance coverage providing additional benefits to cover Singaporeans who plan to stay in Class B1 wards or higher in public hospitals. MediShield Life is included in all IPs. If you have an IP, you are already covered by MediShield Life as it is a component of your IP and there is no duplicate coverage. The insurance company you have taken the plan with acts as your single point of contact. They will act on the CPF Board's behalf for premium collection and claims disbursement for the MediShield Life component of your Integrated Shield plan.
Here is a list of IPs available in Singapore:
*Information extracted from the Ministry of Health website.
For more information on Integrated Shield Plans, please visit the
MOH About Integrated Shield Plans web page.
For more information on schemes and subsidies, please refer to the
MOH Healthcare Schemes & Subsidies web page.
All excess payment will be refunded after the outstanding hospital bill is settled. The refund will be ready approximately one month after the bill is finalised. Any refund will be made out in the form of a cheque.
For further enquiries, please feel free to call our Billing and Payment Enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm, Sat : 8.30am to 12.30pm)
The samples below are for illustrative purposes only. Your actual bill may differ based on your medical treatment.
For bill enquiries, please contact your respective healthcare institution of care. The contact information can be found at the bottom right of your bill.
Inpatient Bill Sample with Features -
Click on images for a larger view.
Outpatient Bill Sample with Features -
1. The new bills from different healthcare institutions offer different payment options.
Why is this so?The payment options reflect in your bill are specific to the institution that you have visited/sought treatment at. If you need assistance, please contact your institution of care via the contact information at the bottom right of your bill.
2. How do I view and pay for my bills?
3. Is it safe to pay my bills via the OneNUHS App?
4. What about HealthHub? Can I use this app to view and pay for my bills incurred at NUHS institutions?
5. Who may I contact for bill queries?
6. Why is the new bill printed in black and white and not in colour?