Before admission, you will receive financial counselling at the Specialist Clinic/Centre, Emergency Medicine Department or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.

Daily Ward Charges for Deluxe and A1 Class

General Ward: S$802.50 (Deluxe), S$535.00 (A1)
High Dependency Unit: S$618.46
Cardiothoracic Intensive Care Unit (CTICU): S$1,043.25
Neonatal Intensive Care Unit (NICU): S$695.50
All other Intensive Care Units: S$914.85
Nursery: S$95.23

Daily Ward Charges for B1 Class

General Ward: From S$240.75
High Dependency Unit: From S$494.34
Cardiothoracic Intensive Care Unit (CTICU): From S$834.60
Neonatal Intensive Care Unit (NICU): From S$556.40
All other Intensive Care Units: From S$731.88
Nursery: From S$75.97

Daily Ward Charges for B2 Class

General Ward: From S$79.00
High Dependency Unit: From S$202.00
Cardiothoracic Intensive Care Unit (CTICU): From S$340.00
Neonatal Intensive Care Unit (NICU): From S$224.00
All other Intensive Care Units: From S$296.00
Nursery: From S$30.00

Daily Ward Charges for C Class

General Ward: From S$41.00
High Dependency Unit: From S$100.00
Cardiothoracic Intensive Care Unit (CTICU): From S$200.00
Neonatal Intensive Care Unit (NICU): From S$150.00
All other Intensive Care Units: From S$140.00
Nursery: From S$15.00

Note:
(a) From 1 Jan 09, hospital fees/charges shown for B2 and C class wards are based on maximum subsidy level.
(b) Room charges quoted are inclusive of 7% GST which is applicable to private patients only. Actual charges may differ for Singapore Citizens, Permanent Residents, Resident Foreigners and Non-Residents. Please confirm with the counter staff prior to admission.
(c) Hospital fees/charges shown for B2 and C class wards are based on assumption that patient receives maximum Government subsidy. GST is absorbed by the hospital.
(d) Fees listed above are only bed charges and DO NOT include other charges e.g. daily treatment fee procedures, medication, laboratory tests, x-rays, etc.
(e) Information is correct at the time of publishing (14 Jan 2019) and subject to revision without notice.
(f)  Rooming-in may be allowed on case-by-case basis for patients staying in single-bedded rooms. The accompanying person must vacate the room once the patient is transferred out.
 

Eligibility of Subsidy

1. Patients will not be eligible for subsidised care and can only select Deluxe Suite, Class A1, A2 or B1 wards upon admission if they are:

• Non-residents.
•  Admitted due to industrial accidents (Class B2/C ward allowed but charged at unsubsidised rates).
• Admitted for non-basic healthcare services (eg. liver transplant, bone marrow transplant, cosmetic surgery etc).
• Transferred from a private hospital or private wards of another restructured hospital.
• Referred to a specific doctor or wish to have their choice of doctor.
•  Being consulted or treated by their choice of doctor.

2. The following patients will not be eligible for subsidised care and can only select Deluxe Suite or Class A1 wards:

• Patients who are being referred from a visiting consultant's private clinic.

3. Singapore Citizens or Permanent Residents* who are not warded for the reasons stated in Clause 1 are eligible for admission to subsidised wards. The level of government subsidy given for Class B2 and C patient differs. For subsidised patients, a team of doctors will carry out the medical follow-up in the ward.

* Patients must show documentary proof that they are Singapore Citizens or Permanent Residents.

Rooming In

Relatives of single-bedded rooms in KRW (except isolation rooms or otherwise advised against by care team) can choose to room-in with the patient if they wish to with no additional charges.

Fax/Telephone Charges

Local calls are free of charge. Patients who need to make overseas calls are to approach the ward staff for assistance. Operator-assisted overseas calls are not claimable from Medisave nor covered by the Civil Service Concession (CSC) card.

Deposit

A deposit based on the entire estimated bill size is to be furnished upon admission. Deposit payments can be made by cash, credit cards or NETS. Additional deposits may be required if your stay is extended due to unforeseen circumstances. Partial or waiver of deposit is accepted if a Letter of Guarantee from the employer or insurance company, Medisave, Hospitalisation Identity Card (HIC), Civil Service Concession (CSC) card or any other benefit card is presented upon admission.

Before admission, you will receive financial counselling at the Specialist Clinic/Centre, A&E or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.

Bed Charges/Attendance Fee (Non-subsidised/Private)

Bed (Suite): S$293.39
Single Room: S$293.39
Bed (Open Cubicle): S$139.10
Recliner/Lounge: S$85.60

Bed Charges/Attendance Fee (Subsidised)

Bed (Suite): From S$77.00 ²
Single Room: From S$77.00 ²
Bed (Open Cubicle): From S$51.00 ²
Recliner/Lounge: From S$31.00 ²

Note:
1. Room charges quoted are inclusive of 7% GST which is applicable to Singapore residents only. Hospital fees/charges shown for B2 and C class wards are based on assumption that patient receives maximum Government subsidy (inclusive of GST).
2. Actual charges may differ among Singapore Citizens, Permanent Residents, Resident Foreigners and Non-Residents.
3. Charges for daily treatment fee (DTF), surgical operations, x-rays, laboratory investigations, other drugs, ward procedures, consumables, implants etc are NOT included.
4. Information is correct at time of print (14 Jan 2019) and subject to revision without notice.

Billing and Payment

Your final hospital bill will take approximately 3-4 weeks to process as it needs to be submitted to the CPF Board and/or your private insurance provider. It will be mailed to you. You may request for an interim bill upon discharge (inpatient) or after your outpatient visit.

Upon discharge, you may settle your hospital bills at any of our Patient Service Centres. 
For the location and contact details of our Patient Service Centres, click here.

Payments may be made using cash, credit cards, NETS, cheque (made payable to “National University Hospital (S) Pte Ltd”)

Alternative payment methods

• E-payment (Internet Banking, Internet and Mobile Payment) 
  Please click here for our available E-payment options. 
  
• 7-Eleven Stores / Singapore Post Office Branches  
  
• AXS Stations / SAM (Self-Service Automated Machine)
  
• Cheque Payment
  Cheques should be crossed and made payable to “National University Hospital (S) Pte Ltd”.
  Please write the Case / Visit Number(s), Patient’s name and NRIC No. on the reverse of your cheque and mail it to: “Robinson Road, Post Office PO Box 2093, Singapore 904093”.
  
• Credit Card Payment
  Please fill in your credit card details on the credit card payment slip on your bill and mail it to “Robinson Road, Post Office PO Box 2093, Singapore 904093”.
  
• ZOOM Payment Plan (for outpatient bills only)
  ZOOM is a fast and convenient way for you to pay outpatient bills incurred in NUH. The charges are automatically credited to your pre-authorised credit card.
  
  Please approach any of our service associates for an application form. For more information on ZOOM payment plan, please refer to the the terms and conditions by clicking on this link. 
  

Medisave

Payment for hospitalisation charges may be made through Medisave, the patient's company or insurance company or via self-payment. Please inform our admission staff if you intend to use Medisave. You will need to bring along your NRIC or CPF Membership Card.

If you are paying a hospital bill for your family member, please produce documentary proof of the patient's relation to you. Deduction from more than one nominated Medisave Accounts is allowed. You will need to sign a Medisave Authorisation Form authorising the CPF Board to deduct the corresponding amount from your Medisave Account.

For more information on Medisave withdrawal limits for inpatient, day surgery and maternity bills, please visit the MOH website.

Medishield Life

*MediShield Life replaced MediShield from 1 Nov 2015, and offers:

• Better protection and higher payouts, so that patients pay less Medisave / cash for large hospital bills.
  
• Protection for All Singapore Citizens and Permanent Residents, including the very old and those with pre-existing illnesses.

MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board. It is designed to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 ward or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill. The patient may therefore need to pay more of his/her bill from Medisave and/or cash.

*Information extracted from the Ministry of Health website. For more information on MediShield Life benefits and claims, please visit the MOH Medishield Life web page.

Refund

All excess payment will be refunded after the outstanding hospital bill is settled. The refund will be ready approximately one month after the bill is finalised. Any refund will be made out in the form of a cheque.

For further enquiries, please feel free to call contact our staff Billing and Payment Enquiries hotline at (65) 6511 4338 (Mon – Fri: 8.30am to 5.30pm, Sat : 8.30am to 12.30pm)