1. Registration
Estimated Waiting Time: 5 - 15 minutes
In the process of registration, our Service Associates will verify your identification details, and update your key information i.e., address and contact details, where necessary.
The current charges for EMD services can be found here, and it includes standard investigations, services and medications. Additional charges may apply for non-standard investigations or drugs. Please note that charges for emergency services are non-medisave claimable.
2. Triage
Estimated Waiting Time: 15 - 60 minutes
Our nurses will take your vital signs such as temperature, pulse, respiration and blood pressure, conduct an assessment of your health to identify the problem, and direct you to an appropriate area for consultation and treatment. There are various waiting areas for patients with different priority levels.
3. Consultation and Treatment
Estimated Waiting Time: 1.5 - 3 hours
Physical examinations involving blood tests, X-rays or stay-in observation (as required) will be performed. We seek your understanding for the long waiting time that may arise from different situations such as:
- An increase in the number of patients
- Overcrowding due to epidemics
- Casualties and emergencies requiring immediate medical attention
- Waiting time for X-ray and laboratory results
4. Collection of Medication
Estimated Waiting Time: 15 - 45 minutes
Upon prescription of medications by our doctors, our nurses will direct patients who are fit for discharge to the Main Building Pharmacy for collection of medication. A pharmacist will explain to you the correct way to take your medications.
5. Admission / Discharge
Discharge
To be discharged means you can go home and do not need to be warded for further observation. Our nurse will prepare the following for you (as required):
- Medical Certificate
- Medicine Prescriptions
- Referral Letters (if a follow-up is required)*
* Longer waiting time may be expected when our staff prepares the referral appointment(s).
Admission
Estimated Waiting Time: 3 - 20 hours
To be admitted means you will require further observation and treatment in an inpatient ward after the doctor has assessed your condition. The admission process may take up to 20 hours depending on the availability of beds.
Financial Counselling
Before admission, you and/or your family will be informed of the different classes of wards available and their estimated costs, as well as the subsidies that you are eligible for. Our staff will assist you with the admission and provide information on your room type. More information on financial matters can be found on our charges & payment page.
Preparation for Admission
A ward suitable for the treatment of your condition will be arranged for you. At times, admission may take longer when our hospital is experiencing a heavy patient load.