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Order and Relax and Home Delivery FAQ

  1. Can I order my medications via phone call through any pharmacy?
    Orders can be placed through our outpatient pharmacies except for Paediatric Clinic A Pharmacy. There are some medications that are only available at a specific pharmacy. Our staff will advise you accordingly on where to pick up your medication.

  2. What are the fax numbers for the pharmacies if I would like to order my medications via fax?
    Kindly fax your prescription to your preferred pharmacy during working hours. The contact details can be found here (under Contact Us). 

  3. Is it possible for me to change the medication quantity at the point of collection?
    We require approximately 30 minutes to process your prescription for any changes made at the point of collection. You would also need to join the queue in the pharmacy.

  4. Can I order my medications using a new prescription from polyclinics or other hospitals via your website?
    No, ordering via our website is strictly for partially collected prescriptions issued by NUH.

  5. Can I order medications from the pharmacy when I run out of my medications?
    We would need a valid prescription for all supply of medications. Please contact your clinic if you do not have a prescription.

  6. If I ordered my medications this morning via phone call or online, can I collect them this afternoon?
    No, the earliest time for collection would be the next morning from your ordering date, if the order is sent in before 4pm.

  7. If I order my medications on Friday, can I collect them on Saturday morning?
    Medication collection is available from Mondays to Fridays; collection is not available on Saturdays, Sundays and Public Holidays.

  8. If I place an order for my medications on Sunday, can I collect them on Monday morning?
    No, the earliest day of collection would be on Tuesday (orders are processed after 4pm on Monday).

  9. I used to fax in my prescription in the morning and collect in the afternoon on the same day, can I do the same thing now?
    Yes, you can still do the same. Kindly collect your medications after 5pm.

  10. How can I know if my medications are ready?
    Our pharmacist will send a text message to your mobile phone with the collection details. If you did not receive any text message from us, kindly give us a call the next morning.

  11. If I want to use Medisave for my medication collection, what should I do?
    As the application to use Medisave for your medication is only valid on the day of collection, you may inform us of your request in advance via phone. Alternatively, you may inform our counter staff when you collect your medication. Do note that an additional 15 minutes would be needed for us to process your application. Kindly note that if there is no proper Medisave authorization, your application may be rejected. Click here (hyperlink to Pharmacy document accordion 6 contact us) for the Pharmacy contact details.

  12. If I have an enquiry regarding home delivery service, who do I contact?
    For enquiries on home delivery, please contact the respective retail pharmacies. The contact details can be found here

  13. When is the earliest I can receive my medications if I opt for home delivery service?
    For normal home delivery, you may receive your medications in three working days after you place your order.
    For urgent delivery (within three working days), the timing is subject to the arrangement by an external courier and there would be a cost of $21.40.

  14. What are the delivery charges?
    $8.55 will be charged for ALL deliveries and/or repeat delivery if there is no one available at the designated address to receive your medication at the scheduled date and time.
    For bulky orders (package with weight exceeding 1 kg), the following surcharge is applicable:
    • S$6.40 per delivery (for 2 - 4 cartons) 
    • S$12.80 per delivery (for 5 - 10 cartons) 
    • S$21.40 per delivery (for 11 - 30 cartons) 
    A handling fee of $2.10 per delivery is applicable for cash or cheque payment.
    **Prices are inclusive of 7% GST and are subject to changes

  15. Can I request for my medications to be delivered at a specific timing (e.g. 3pm)?
    No. However, you may opt for your medications to be delivered in the scheduled delivery windows in the morning (9am to 1pm) or in the afternoon (2pm to 6pm).


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