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Visitor Policy and Registration

Welcome to the National University Hospital.

All visitors going to the general wards, intensive care units, high dependency wards, isolation wards and some outpatient facilities located in the Main Building and Kent Ridge Wing are required to register before entering. 


Main Building
​Kent Ridge Wing
Ward:
  • Wards 20-64 (Including Delivery Suite / Intensive Care Unit / High Dependency Unit / Isolated Ward) 
  • Acute Medical Unit
Ward:
  • Wards 2A, 5A-9A, 6B-9B, 8C 
Outpatient Facilities:
  • Dietetics
  • Medical Social Work
  • Medical Social Work @ L4
  • Diagnostic Imaging @ Main Building L2 
  • Sleep Lab
  • Neurology Diagnostic Lab
Outpatient Facilities :
  • University Surgical Centre
Others:
  • Ronald McDonald Family RoomTM / Ronald McDonald HouseTM
  • Children's Cancer Foundation
  • Club Rainbow
  • Business Centre
  • Patient Service Centres 4 & 5
  • Paediatric Day Therapy (Sat from 12.30pm, Sun & PH)
  • Paediatric Sleep Lab


To learn more about visitor registration at NUH, click to watch video

     

Location of Visitor Registration Counters

Visiting Hours

  • 12pm to 8pm daily for all wards

Visitor Quota:

  • General Ward
    • 4 visitors per patient at any one time during visiting hours
  • Intensive Care Unit / High Dependency Ward / Isolation Ward
    • 2 visitors per patient at any one time during visiting hours
Visitors will be placed on a waiting list if the quota is exceeded. They will be notified via an SMS when there is an available visiting slot.

Documents Required at Registration

  • NRIC
  • Singapore Driving Licence
  • Senior Citizen / Student EZ-link card
  • Work Permit / Employment Pass / Passport

Information Required at Registration - Ward Visitors

  • Patient's name, ward and bed number (e.g. Ward 42 / Bed 5)
  • Visitor's Singapore-registered mobile number  

Information Required at Registration - Outpatient Facilities

  • Patient's NRIC number
  • Visitor's Singapore-registered mobile number

Information Required at Registration - Day Surgery/Procedure

  • Patient's name, ward and bed number (e.g. Ward 42 / Bed 5)
  • Visitor's Singapore-registered mobile number
Information provided at registration will be treated in strict confidence and used only for the purpose of visit to our wards and outpatient facilities, or contact tracing during a pandemic situation.

Modes of Registration

Registration may be made at the self-registration kiosks or visitor registration counters located at Main Building and Kent Ridge Wing.

Gentle Reminders For Visitors

  1. Registration is non-transferable.
  2. Visitors only need to register once at the first visit. The records will be kept valid throughout the patient’s hospitalisation.
  3. Photography and video recording are prohibited. This is to respect the privacy of our patients, visitors and staff. NUH reserves the right to request for such recordings to be deleted. 
  4. Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub before and after visiting patients in the hospital.

Frequently Asked Questions About Visitor Registration

  1. Why is there a need to limit the number of visitors? 
    We encourage visitors to take turn to enter the ward so that we can provide our patients with a conducive environment for recovery.

  2. How many visitors can one patient have? 
    - General ward: 4 visitors per patient at any one time during visiting hours from 12pm-8pm daily
    - Intensive Care Unit / High Dependency Ward / Isolation Ward: 2 visitors per patient at any one time during visiting hours from 12pm-8pm daily

  3. How can I register as a visitor? 
    At the self-registration kiosks or visitor registration counters located at Main Building, Level 1, Lift Lobby 1 (near Kopitiam food court) and Kent Ridge Wing, Level 3, Lift Lobby 8 (South Entrance).

  4. What kind of information do I need to furnish as a visitor?
    (i) Ward Visitors
    - Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)
    - Visitor’s Singapore-registered mobile number
    (ii) Outpatient Facilities
    - Patient’s NRIC number
    - Visitor’s Singapore-registered mobile number
    (iii) Day Surgery / Procedure
    - Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)
    - Visitor’s Singapore-registered mobile number

  5. What kind of identification documents do I need to register as a visitor?
    Any of the following:
    - NRIC
    - Singapore Driving Licence
    - Senior Citizen / Student EZ-link Card
    - Work Permit / Employment Pass / Passport

  6. I plan to visit two friends who are warded at the Main Building and Kent Ridge Wing respectively. Do I need to register at both locations?
    Yes, you will need to register at both the Main Building and Kent Ridge Wing before you can enter the ward.

  7. Is there any limit on the number of visitors for those who are dangerously ill?
    No, visitors of these patients are not subject to the quota.

  8. Can children visit? 
    We discourage children 12 years old and below against visiting due to their relatively lower immunity. They must be accompanied by a responsible adult at all times.

  9. Why do you need my contact number? 
    The number will be used to notify you via a SMS when you can proceed to the ward in the event you are placed on a waiting list. It will also be used for contact tracing when the need arises.

  10. What happens if I do not have all the particulars of the patient?
    Depending on where the patient is located, please approach our staff at the visitor registration counters located at the Main Building or Kent Ridge Wing for assistance. 

  11. As a ward visitor, do I need to register again when I come back later in the day?
    You only need to register once at the first visit. The records will be kept valid throughout the patient’s hospitalisation.
  12. I am visiting a clinic, do I need to register?
    No, you need not register if you have an appointment with us. Please scan your identification card at the gantry to enter. If you have any accompanying person with you, he/she will need to register at either the self-registration kiosk or at the counter.

Use of Personal Mobility Aid (PMA)

  • Personal Mobility Aids (PMAs), such as motorised wheelchairs, are allowed. Please approach our staff at the Visitor Registration counter who will advise you on the entry into the wards.
  • Please show consideration for others when you ride your PMA around NUH. 
  • Charging of PMAs is strictly not allowed in NUH as a safety precaution. Please use the charging point located next to the Kent Ridge MRT control station. Please approach the SMRT staff if you need assistance.

Please note that PMAs are not Personal Mobility Devices (PMDs). PMDs, including motorised scooters, hoverboards etc., may be carried or towed but cannot be used within the hospital's premises as a safety precaution.

Thank you for making NUH a safe environment for our patients and staff.