Visit the Emergency Department

Please bring along the original of the following documents for registration at EMD: 

1. Identification Documents: 

• NRIC / Birth Certificate / Digital NRIC via Singpass App or 
  
• Passport or 
  
• Other identification documents (e.g. Work Permit, Employment Pass, S Pass)
  

2. Medical Benefits Documents (if applicable, subject to eligibility): 

• Civil Service Card (CSC) 
  
• Insurance card 
  
• Letter of Guarantee (Employer or insurance company) 
  
• Blood Donor Card  

We are located at 5 Lower Kent Ridge Rd, NUH Main Building Zone F Level 1, a short 2-minute walk from Kent Ridge MRT Station (CC24, Circle Line) Exit A. 

1. Registration

Estimated Waiting Time: 5 - 15 minutes

During the process of registration, our Service Associates will verify your identification details and update essential information such as your address and contact details, when necessary.  

The current charges for EMD services, covering standard investigations, services and medications, can be found here. Additional charges may apply for non-standard investigations or drugs. Please note that charges for emergency services are non-Medisave claimable.  

2. Triage

Estimated Waiting Time: 15 - 60 minutes 

Our nurses will take your vital signs such as temperature, pulse, respiration and blood pressure, conduct a health assessment to identify the nature of the problem, and direct you to an appropriate area for consultation and treatment. Various waiting areas for designated for patients with different priority levels.  

3. Consultation and Treatment

Estimated Waiting Time: 1.5 - 3 hours

Physical examinations involving blood tests, X-rays or stay in observation (as required) will be performed. We appreciate your understanding for the potential longer waiting time that may arise from factors such as:

1. An increase in the number of patients
2. Overcrowding due to epidemics
3. Casualties and emergencies requiring immediate medical attention
4. Waiting Time for X-ray and laboratory results

4. Collection of Medication

Estimated Waiting Time: 15 - 45 minutes

Upon Prescription of medications by our doctors, patients fit for discharged will be directed to the Main Building Pharmacy for medication collection. A pharmacist provides instructions on the correct way to take your medications. 

5. Admission / Discharge

Discharge

Being discharged means you can return home without the need for further observation. Our nurse will prepare the following document (as required):

1. Medical Certificate
2. Medicine Prescriptions
3. Referral Letters (If a follow-up is required)*

*Longer Waiting Time can be expected.

Admission

Estimated Waiting Time: 3 - 20 hours

Being admitted indicates the need for further observation and treatment in an inpatient ward after the doctor has assessed your condition. The admission process may take up to 20 hours, depending on bed availability.

Financial Counselling

Financial counselling will be provided before admission, where information on available ward classes, estimated costs, and applicable subsidies will be explained. Our staff will guide you through the admission process and provide details on room types. For more information on financial matters, please refer to our fees & charges here. 

Preparation for Admission

We will arrange a ward appropriate for the treatment of your condition. During periods of high patient volume, admission may take longer. Your understanding and patience are greatly appreciated during these times.

Please proceed to the counter at the Ambulance Bay to update your contact details.

Please click here for the Frequently Asked Questions.

The Children's Emergency service is part of the Khoo Teck Puat–National University Children's Medical Institute's commitment to delivering seamless, comprehensive medical care. Our doctors manage the initial presentations of children for all conditions. We work closely with consultants across various paediatric subspecialties to ensure the children receive quality care. 

To enhance the convenience of our patients and visitors, we provide a range of amenities. 

5 Lower Kent Ridge Road, Main Building Zone F Level 1

24 hours

Tel: (65) 6772 5000 (24-hour enquiry line)