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Medication Orders

2026/06/26

Pre-Ordering Balance Medication

This service is available only for patients with balance/uncollected prescriptions from NUH Outpatient Clinics.

If you do not have any existing balance/uncollected prescription, please request for a new prescription via Medication > Repeat Prescription in the NUHS app or HealthHub app.

Order your medication balance anytime, anywhere.

Patients/caregivers may now pre-order medication through the NUHS app or HealthHub app and opt for
self-collection from MedSAFE, self-collection at the pharmacy or delivery to a preferred location.

Please use the following channels to submit your request:

i. NUHS App (Click to download the NUHS app)

- Visit https://www.nuhs.edu.sg/patient-care/nuhs-app/user-guide-FAQs or scan the QR code below and refer to the  
Medication Order or Repeat Prescription sections in the user guide for step-by-step instructions on using the NUHS
app.

ii. HealthHub App
- Visit https://eservices.healthhub.sg/medication-refill to place your medication order.
- Visit https://support.healthhub.sg/hc/en-us/p/Videos-and-Brochures#Brochures or scan the QR code below and watch the “Medication’’ video tutorial for guidance on how to order medication via the HealthHub app.

Self-collection via MedSAFE

You may opt to collect your medication from MedSAFE, a 24/7 self-service electronic locker located at NUH Main Building Zone F Taxi Stand (please note that this service is not available for controlled drugs and medication that require refrigeration).

Please allow at least 3 working days for your order to be processed. If you require your medication urgently or prefer same-day collection, please join the queue at the pharmacy.

Benefits of Self-collection via MedSAFE     
• Skip the queue at the pharmacy 
• Open 24/7, collect at your convenience*

*Things to note
• If your medication is not collected within 48 hours of receiving the SMS, the request will be cancelled, and
you will be required to re-order your medication if needed.
• NUH Staff: If you do not receive an SMS within 48 hours after dropping your prescription into the Staff
Prescription Box at Main Building Pharmacy (MBP), please head to MBP, Counter 27 for assistance. 

How it works
• Place your medication order via the NUHS app or HealthHub app 
• Follow the instructions in the form and select "MedSAFE @ NUH Main Building Zone F Taxi Stand
(24hrs electronic locker)" as your pick-up location 
• An SMS notification will be sent to your mobile when your medication is ready for collection at MedSAFE.
Head to MedSAFE within 48 hours of receiving the SMS and follow the on-screen instructions to collect your
medication 

FAQs on MedSAFE

1. How soon can I collect my medication via MedSAFE after placing my order? 
You may collect your medication after receiving an SMS containing the One-Time-Password (OTP) from NUH Pharmacy. Do note that you must collect your medication from MedSAFE within 48 hours of receiving the OTP, otherwise your medication order will be cancelled. You may be required to re-order your medication or join the queue at the pharmacy.

2. How do I use MedSAFE? 
After you receive the SMS, proceed to MedSAFE and follow the on-screen instructions to collect your medication. 

3. How do I make payment for medication collected through MedSAFE? 
Please retrieve your invoice via the NUHS app and make payment via the NUHS app.

4. My medication requires temperature-controlled storage. Can I still use MedSAFE? 
Yes, MedSAFE is suitable for medication that require temperature-controlled storage (15-25 degrees celsius). If your medication is not suited for MedSAFE storage (e.g. requires refrigeration), pharmacy staff will inform you to collect it from Main Building Pharmacy, Counter 27. 

5. How do I check if the medication I need are controlled drugs, and hence, not suited for MedSAFE collection? 
Pharmacy staff will contact you via phone call or SMS if your medication are not eligible for MedSAFE collection.

6. Can someone else collect my medication from MedSAFE on my behalf? 
 Yes, you may appoint someone else to collect the medication on your behalf. Please ensure the appointed person has the One-Time Password (OTP) (sent via SMS to the applicant) as it is required for collection.

Self-collection from Pharmacy

Orders placed via the NUHS app or HealthHub app require at least 3 working days to process. If you require your medication urgently or prefer same-day collection, please join the queue at the pharmacy.

You will receive an SMS notification once your order is confirmed. Please collect your medication on the indicated collection date. If you arrive earlier than the scheduled collection date, you may be required to join the queue at the pharmacy.

On the collection day, please proceed directly to the respective pharmacy counters:
• NUH Medical Centre Pharmacy (Zone B, B03-01): Counter 2

• NUH Kent Ridge Wing Pharmacy (Zone C, C03-01): Counter 3
• NUH Main Building Pharmacy (Zone F, F01-02): Counter 27
• NUH KTP-NUCMI Pharmacy (Zone E, Level 2): Counter 11
• NUH Pharmacy @ National University Cancer Institute Singapore (NCIS) (Zone B, Level 9): Counter 1

Medication Delivery

Please ensure you have at least 2 weeks' worth of medication before requesting for delivery. For urgent requests or to collect newly prescribed medication, please proceed to queue and collect at the pharmacy.

We require at least 7 working days for your order to be processed. If further clarification is required, our staff will contact you. Otherwise, you will receive a confirmation SMS once your order is finalised.

Terms & Conditions for Medication Delivery
• Top-up orders that require additional reviews by the team doctor(s) will incur a separate charge and require
longer processing time.
• Certain medication cannot be delivered, including but not limited to e.g. controlled drugs, medication that need to be taken immediately, new and/or medication with changes in dosage, medication with addictive potential (e.g. benzodiazepines, hynoptics). Our pharmacy staff will advise accordingly. NUH Pharmacy reserves the right to determine whether a medication delivery request can be fulfilled.
• By proceeding with your delivery order, you acknowledge and accept all applicable terms and conditions. You confirm that the information you have provided - including your delivery address and contact details - are accurate and complete. You also provide consent for NUH Pharmacy to review your medical history as required to safely process and fulfill your medication order. Our team may contact you if necessary to clarify, verify or confirm details related to your order and delivery.
• Delivered Items are non-refundable and non-exchangeable.

Standard delivery fees for medication orders with a lead time of ≥ 7 working days are waived with effect from 1 June 2026.

You will receive an SMS confirmation once your delivery has been arranged. A One-Time Password (OTP) will be sent by the courier on the day of delivery for verification upon receipt.

What are the delivery charges? 

Services	Working Days^*	Fees^{^}
Self-collection	≥ 3	N/A
Urgent Delivery^#	2 - 3	$21.80
Expedited Delivery^#	4 – 6	$8.72
Standard Delivery	≥ 7	Waived
Administrative Fee^~	N/A	$8.72
Bulky Item Fee
1 – 2 cartons	N/A	$6.54
3 – 5 cartons	N/A	$13.08
6 – 11 cartons	N/A	$21.80
12 – 22 cartons	N/A	$43.60
23 – 33 cartons	N/A	$65.40

*Excludes Saturday, Sunday and Public Holiday.
^Inclusive of GST.
^#Please contact us or place your order at our pharmacy counters for home delivery requests with a lead time of less than 7 working days.
^~Changes to orders, cancellations, or related administrative services.

Medication to be delivered in the scheduled delivery windows:
• Monday – Friday: 9am – 1pm; 2pm – 6pm; 7pm – 10pm
• Saturday: 9am – 1pm
• Sunday and Public Holiday: no delivery

FAQs on Self-collection via MedSAFE, Pharmacy Counters & Medication Delivery

1. Can I order my medication via phone calls?
No, medication orders are no longer accepted via phone calls. Medication orders can be placed through the NUHS app or HealthHub app.

i. NUHS App (Click to download the NUHS App)
- Visit https://www.nuhs.edu.sg/patient-care/nuhs-app/user-guide-FAQs or scan the QR code below and refer to the  
Medication Order or Repeat Prescription sections in the user guide for step-by-step instructions on using the
NUHS App.

ii. HealthHub App
- Visit https://eservices.healthhub.sg/medication-refill to place your medication order.
- Visit https://support.healthhub.sg/hc/en-us/p/Videos-and-Brochures#Brochures or scan the QR code below and
watch the “Medication’’ video tutorial for guidance on how to order medication via the HealthHub app.

2. Can I change the medication quantity at the point of collection?
Yes, you can change the medication quantity at the point of collection. However, another 30 minutes will be required to process the changes. Furthermore, please note that you will be asked to join the queue at the pharmacy.

3. I have a new prescription from polyclinics/other hospitals. Can I place orders via the NUHS app or HealthHub app and collect at NUH Pharmacy?
No, only prescriptions issued by NUH will be accepted and processed for orders placed through the NUHS app or HealthHub app.

4. Can I order medication from the pharmacy when I run out of it?
We will need a valid prescription for all supplies of medication. Please contact your clinic for assistance if you do not have a valid prescription.

5. I ordered my medication this morning via the app. Can I collect them this afternoon?
No, orders placed via mobile apps require approximately 3 working days for processing. For urgent medication needs or same-day collection, please join the queue at the pharmacy.

6. How do I reach you if I have an urgent enquiry regarding medication delivery service?
You may contact the pharmacy directly for assistance. The contact details can be found here.

7. Can I amend or cancel my order after it has been submitted, or change the delivery date and/or time
after it has been confirmed?
• We strongly discourage amendments after your order has been placed, as this will affect processing time
and delay your order.
• Any amendment or cancellation received prior to the confirmed delivery date will be subject to a charge
ranging from $8.72 to $21.80, inclusive of GST.
• If you still wish to amend or cancel your order, please provide your order request ID and details of the
request for follow-up. You may also be contacted by pharmacy staff to confirm your changes.

8. How do I know if my online order has been successfully submitted?
For medication orders placed through the NUHS app or HealthHub app, an acknowledgment will be sent to the email address provided. Please keep a copy of the acknowledgement for verification, if required.

Example: <<Medication Order for National University Hospital Medicine Delivery on preferred delivery collection date and time 10 Feb 2023 7pm to 10pm JANE DOE SXXXX584A - RequestID 230203-144857-595142>>

9. How do I pay for my medication?
• Payment can be made through the NUHS app. Alternatively, you may make payment at AXS machines or
Singpost branches.
• We do not have a cash on delivery payment option.
• Other third-party payment modes are available as per your usual preferred payment, subject to availability,
review and approval. Kindly indicate accordingly when placing your medication order. Please note that
additional charges e.g. delivery, bulky and amendment fees cannot be paid using these modes.

10. My medical appointment has been postponed, and my medication is running out. How can I request
for a top-up of my medication?
• You may request for a new prescription from the clinic via the NUHS app or HealthHub app.
• Once the prescription is ordered, pharmacy can proceed to process the prescription as per your app
request.
• Please ensure that you have at least 2 weeks’ supply of medication in case of any unforeseen delays.
• For urgent medication top-ups, kindly seek assistance from the clinic directly.