Can I order my medication via phone call through any pharmacy?
Medication orders can be placed through any of our outpatient pharmacies except for Paediatric Clinic A Pharmacy. There are some medications that are only available at a specific pharmacy. Our staff will advise you accordingly on where to pick up your medication.
Is it possible for me to change the medication quantity at the point of collection?
We require approximately 30 minutes to process your prescription for any changes made at the point of collection. Furthermore, you would need to join the queue in the pharmacy.
Can I order my medication using a new prescription from polyclinics or other hospitals via your website?
No, ordering via our website is strictly for prescriptions issued by NUH.
Can I order medication from the pharmacy when I run out of my medication?
We would need a valid prescription for all supplies of medication. Please contact your clinic if you do not have a prescription.
If I ordered my medication this morning via phone call or online, can I collect them this afternoon?
No, the earliest time for collection would be the morning after your ordering date, if the order is placed before 4pm.
If I order my medication on Friday, can I collect them on Saturday morning?
Medication collection is available from Mondays to Fridays. Collection is not available on Saturdays, Sundays, and Public Holidays.
If I place an order for my medication on Sunday, can I collect them on Monday morning?
No, the earliest day of collection would be on Tuesday (orders are processed after 4pm on Monday).
I used to fax in my prescription in the morning and collect in the afternoon on the same day, can I do the same thing now?
Yes, you can still do the same. Kindly collect your medication after 5pm.
How will I know if my medication is ready?
Our pharmacist will send a text message to your mobile phone with the collection details. If you do not receive any text message from us, please give us a call the next morning.
If I want to use Medisave for my medication collection, what should I do?
The application to use Medisave for your medication is valid for the day of collection only. You may inform us of your request in advance via phone. Alternatively, you may inform our counter staff when you collect your medication. Do note that an additional 15 minutes would be needed for us to process your application. Please note that without proper Medisave authorisation, your application may be rejected.
If I have an enquiry regarding home delivery service, who do I contact?
For enquiries on home delivery, please contact the respective pharmacies via email. Their contact details can be found here.
What are the delivery charges?
| Services | Working Days* | Fees^ |
|---|---|---|
| Self-Collection | ≥ 3 | N/A |
| Urgent Delivery # | 2 - 3 | $21.80 |
| Expedited Delivery # | 4 – 6 | $8.72 |
| Standard Delivery | ≥ 7 | Waived |
| Administrative Fee~ | N/A | $8.72 |
| Bulky Item Fee | ||
| 1 – 2 cartons | N/A | $6.54 |
| 3 – 5 cartons | N/A | $13.08 |
| 6 – 11 cartons | N/A | $21.80 |
| 12 – 22 cartons | N/A | $43.60 |
| 23 – 33 cartons | N/A | $65.40 |
* Excludes Saturday, Sunday and Public Holiday
^ Inclusive of GST
# Please contact us or place your order at our pharmacy counters for home delivery requests < 7 working days.
~ Changes to orders, cancellations, or related administrative services.
Can I request for my medication to be delivered at a specific timing (e.g. 3 pm)?
No, but you may opt for your medications to be delivered in the scheduled delivery windows:
