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PATIENTS & VISITORS MEDICAL PROFESSIONALS EVENTS & HEALTH INFORMATION ABOUT US
 

Visitor Policy and Registration

Home > Patients & Visitors > Patients & Visitors Guide > Visitor Policy and Registration

Welcome to the National University Hospital.

From end December 2018, all visitors going to the general wards, intensive care units, high dependency wards, isolation wards and some outpatient facilities located in the Main Building and Kent Ridge Wing are required to register before entering.

MAIN BUILDING KENT RIDGE WING
Ward Ward
  • Wards 20-64 (Including Delivery Suite, Intensive Care Unit/High Dependency Ward/Isolated Ward)
Wards 2A, 5A-9A, 6B-9B, 8C          
  • Acute Medical Unit
Outpatient Facilities Outpatient Facilities 
National University Centre for Organ Transplantation (NUCOT) University Surgical Centre
Dietetics Andrology Laboratories
Medical Social Work
Medical Social Work @ L4
Diagnostic Imaging @ Main Building L2
Sleep Lab
Neurology Diagnostic Lab
Others 
Ronald McDonald Family RoomTM / Ronald McDonald HouseTM
Children’s Cancer Foundation 
Club Rainbow
Business Centre
Patient Service Centres 4 & 5
Paediatric Day Therapy


To learn more about visitor registration at NUH, click to watch video

                                   


Location of Visitor Registration Counters 


Visiting Hours

12pm to 8pm daily


Visitor Quota

  • General Ward
    4 visitors per patient at any one time

  • Intensive Care Unit/High Dependency Ward/Isolation Ward
    2 visitors per patient at any one time

Visitors will be placed on a waiting list if the quota is exceeded. They will be notified via an SMS when there is an available visiting slot.


Documents Required at Registration

  • NRIC

  • Singapore Driving License

  • Senior Citizen/Student EZ-link card

  • Work Permit/Employment Pass/Passport


Information Required at Registration - Ward Visitors

  • Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)

  • Visitor's Singapore-registered mobile number 


Information Required at Registration - Outpatient Facilities

  • Patient’s NRIC number 

  • Visitor's Singapore-registered mobile number 


Information Required at Registration - Day Surgery/Procedure

  • Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)

  • Visitor's Singapore-registered mobile number 


Information provided at registration will be treated in strict confidence and used only for the purpose of visit to our wards and outpatient facilities, or contact tracing during a pandemic situation.


Modes of Registration

Registration may be made at the self-registration kiosks or visitor registration counters located at Main Building and Kent Ridge Wing.

We also encourage visitors to pre-register online (link to be advised at a later date). 


Gentle Reminders For Visitors 


1.       Online registration may only be made on the day of the patient’s appointment. It is only applicable to Singaporeans, Permanent Residents and individuals
           holding Singapore Work Permit or Employment Pass.

 2.      Visitors with all other identification cards are required to register personally at the Visitor Registration counters located at:

 3.       Registration is non-transferable.

 4.       Visitors with all other identification cards are required to register personally at the Visitor Registration counters located at:

 5.       Visitors only need to register once at the first visit. The records will be kept valid throughout the patient’s hospitalisation.

 6.       Photography and video recording are prohibited. This is to respect the privacy of our patients, visitors and staff. NUH reserves the right to request for such
           recordings to be deleted. 

 7.       Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub before and after visiting patients in the hospital.

Frequently Asked Questions About Visitor Registration


1.       Why is there a need to limit the number of visitors?

           We encourage visitors to take turn to enter the ward so that we can provide our patients with a conducive environment for recovery.

 2.       How many visitors can one patient have?

  • A patient may have up to four visitors at any one time during visiting hours from 12pm-8pm daily in the general ward.

  • Patients warded in the intensive care unit, high dependency ward and isolation ward may have two visitors at any one time during visiting hours.

 3.       How can I register as a visitor?

 4.       What kind of information do I need to furnish as a visitor?

  • Ward Visitors

    • Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)

    • Visitor’s Singapore-registered mobile number

  • Outpatient Facilities

    • Patient’s NRIC number

    • Visitor’s Singapore-registered mobile number

  • Day Surgery / Procedure

    • Patient’s name, ward and bed number (e.g. Ward 42 / Bed 5)

    • Visitor’s Singapore-registered mobile number

 5.       What kind of identification documents do I need to register as a visitor?

            Any of the following:

  • NRIC

  • Singapore Driving Licence

  • Senior Citizen / Student EZ-link card

  • Work Permit / Employment Pass / Passport

 6.      I plan to visit two friends who are warded at the Main Building and Kent Ridge Wing respectively. Do I need to register at both locations?

          Yes, you will need to register at both the Main Building and Kent Ridge Wing before you can enter the wards.

 7.       Is there any limit on the number of visitors for those who are dangerously ill?

           No, visitors of these patients are not subject to the quota.

 8.      Can children visit?

          We discourage children 12 years old and below against visiting due to their relatively lower immunity. They must be accompanied by a responsible adult at all
          times.

 9.      Why do you need my contact number?

          The number will be used to notify you via a SMS when you can proceed to the ward in the event you are placed on a waiting list. It will also be used for contact
          tracing when the need arises.

 10.   What happens if I do not have all the particulars of the patient?

          Depending on where the patient is located, please approach our staff at the visitor registration counters located at the Main Building or Kent Ridge Wing for
          assistance.

 11.   As a ward visitor, do I need to register again when I come back later in the day?

         You only need to register once at the first visit. The records will be kept valid throughout the patient’s hospitalisation.

 12.   I am visiting a clinic, do I need to register?

         No, you need not register if you have an appointment with us. Please scan your identification card at the gantry to enter. If you have any accompanying person
         with you, he/she will need to register at either the self-registration kiosk or at the counter. He/She may also register online (link to be advised at a later date) on
         the day of your appointment.