Care at NUH

Charges & Payment

2024/07/02

*Integrated Shield Plans policyholders are covered when they seek medical care from specialists at the National University Hospital. You may click here to find an NUH specialist or learn more about Integrated Shield Plans here

Outpatient, A&E and Dental Charges

Fee Schedule

Click on the image for a larger view.


Note:
  1. For private patients, charges are inclusive of 9% GST. Charges may differ for Singapore Citizens, Permanent Residents, Resident Foreigners and Non-Residents.
  2. Charges for subsidised patients are based on a range of government subsidy and may vary depending on the patient's means test subsidy level. For subsidised patients, GST is absorbed by the hospital.
  3. Information is correct at time of print (1st July 2024) and subject to revision without notice



Note:
  1. Consultation fee excludes consumables, X-ray charges & precision attachments.
  2. For private & non-resident patients, charges are inclusive of prevailing GST. For subsidised patients, GST is absorbed by the hospital.
  3. For more details, please send an email to the following:
  4. Information is correct at time of print (1st July 2024) and subject to revision without notice.

Classification of Patient Status

Non-subsidised/Private Patient

Patients will receive treatment as private patients if they are:

  • Referred to NUH by any government doctor or restructured hospital doctor to a specific doctor (regardless of seniority)
  • Referred to NUH by a private doctor or private hospital, with or without reference to a specific doctor
  • Discharged from NUH class A or B1 wards
  • NUH private patients referred for follow-up treatment at outpatient facilities within NUH, with or without reference to a specific doctor

Subsidised Patient (Applicable to Singapore Citizens and Permanent Residents only)

Patient referred to NUH by any restructured hospital doctor and patients who are referred from the following government agencies will receive treatment as subsidised patients:

  • Polyclinics
  • A&E of Restructured Hospitals
  • Subsidised outpatients of Restructured Hospitals
  • Voluntary welfare organisations under the purview of MOH
  • GPs under the Community Health Assist Scheme (CHAS)

Subsidised patients discharged from NUH class B2 and C wards for follow-up treatment at outpatient facilities within NUH will continue to benefit from subsided rates.

Inpatient Charges

Before admission, you will receive financial counselling at the Specialist Clinic/Centre, Emergency Medicine Department or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.

Fee Schedule

Click on the image for a larger view.

NUH Inpatient Charges

Note:
  1. Patients are not eligible for admission to subsidised wards and can only be admitted to Deluxe Suite, A1 or B1 Class wards if they are:
    • Non-residents
    • Admitted for non-basic healthcare services
    • Transferred from private hospitals
    • Transferred from private wards from other restructured hospitals
    • Referred to a specific doctor for consultation or treatment
    • Being consulted or treated by their choice of doctor
  2. Patients can only be admitted to Deluxe Suite or A1 Class wards if they are:
    • Obstetrics patients who are 'R' pass holders or any other work pass holders married to Singapore citizens/Permanent Residents, without approval of the Ministry of Manpower.
    • Referred from private clinics of visiting consultants.
  3. Patients who are Residents and not warded for the reasons stated in Clause 1, are eligible for admission to private or subsidised wards.
  4. Charges quoted for private class wards are inclusive of 9% GST.
  5. Actual charges may differ for Singapore Citizens, Permanent Residents, Resident Foreigners and Non-Residents. Please confirm with the counter staff prior to admission.
  6. Charges shown for B2 and C Class wards are based on the assumption that the patient receives maximum government subsidy (GST is absorbed by the hospital).
  7. Charges above are only bed charges and DO NOT include other hospital charges e.g. daily treatment fee (DTF), procedures, medication, laboratory tests, x-rays, etc.
  8. *Residents staying in the B1 Class ward will receive government subsidy – this includes ward charges, DTF, as well as charges for medication, laboratory tests, x-rays, procedures etc.
  9. Information is correct at time of print (1st July 2024) and subject to revision without notice.
 

Rooming In
Relatives of single-bedded rooms in Kent Ridge Wing (except isolation rooms or otherwise advised against by care team) can choose to room-in with the patient if they wish to with no additional charges.

Telephone Charges
Local calls are free of charge. Patients who need to make overseas calls are to approach the ward staff for assistance. Operator-assisted overseas calls are not claimable from Medisave nor covered by the Civil Service Concession (CSC) card.

Deposit
Upon admission, a deposit based on the entire estimated bill size is required. Deposit can be made by cash, credit cards or NETS only. Additional deposits may be required if your stay is extended due to unforeseen circumstances. Partial or complete waiver of the deposit is accepted if a Letter of Guarantee from the employer or insurance company, Hospitalisation Identity Card (HIC), Medisave, Civil Service Concession (CSC) card or any other benefit card is presented upon admission.

    Day Surgery Charges

    Before admission, you will receive financial counselling at the Specialist Clinic/Centre, A&E or Patient Service Centre. Upon admission, you will be advised on your estimated cost of hospitalisation that will be incurred during your stay in the hospital.

    Fee Schedule

    Click on the image for a larger view.


    Note:
    1. Charges quoted for private class wards are inclusive of 9% GST.
    2. Actual charges may differ for Singapore Citizens, Permanent Residents, Resident Foreigners and Non-Residents. Please confirm with the counter staff prior to admission.
    3. Charges above are only bed charges and DO NOT include other hospital charges e.g. daily treatment fee (DTF), procedures, medication, laboratory tests, x-rays, etc.
    4. Information is correct at time of print (1st July 2024) and subject to revision without notice. 
    Comparison Of Hospital Bill Size

    Read more on the Ministry of Health website.

    Bill Payment Options

    Billing and Payment

    Your final hospital bill may take approximately 3-4 weeks to process as it needs to be submitted to the CPF Board and/or your private insurance provider. It will be mailed to you. You may request for an interim bill upon discharge (inpatient) or after your outpatient visit.

    Upon discharge, you may settle your hospital bills at any of our Patient Service Centres. 
    For the location and contact details of our Patient Service Centres, click here.

    Payments may be made using cash, credit cards, NETS, CDA (only accepted for payment at NUH Payment counters or kiosks) and cheque made payable to "National University Hospital (S) Pte Ltd".

    If you would like to request for a physical bill for claim purposes, please fill in the form here. The bills you have requested for will be mailed to the patient’s registered address via post within 7 working days. The form will be voided if it is incomplete or contain inaccurate information.

    Support our efforts to go GREEN. We no longer issue paper bills for outpatient services. 

    As part of going green, there will be no paper bills for services rendered at the Emergency, Children’s Emergency, Specialist Clinics, Diagnostic Imaging, Dietetics, and Rehabilitation.

    In the meantime, paper bills will still be issued for Retail Pharmacy, Inpatient, and Day Surgery. 

    You can check and download your bills online via the NUHS App or HealthHub App. The softcopy bill downloaded from the app is an official document from the hospital that can be used for claims purpose, e.g. insurance claim. 

     

    Applicable to Singaporeans and PRs only. See FAQs for more info. 

    Alternative payment methods

    • E-payment (Internet Banking, Internet and Mobile Payment) 
      Please click here for our available E-payment options. 
    • 7-Eleven Stores / Singapore Post Office Branches  
    • AXS Stations / SAM (Self-Service Automated Machine)
    • Cheque Payment
      Cheques should be crossed and made payable to “National University Hospital (S) Pte Ltd”.
      Please write the bill reference no.(s), Patient’s name and NRIC No. on the reverse of your cheque and mail it to: “Robinson Road, Post Office PO Box 2093, Singapore 904093”.
    • Auto-Pay Payment Arrangement 
      Auto-Pay (formerly known as ZOOM) offers you the convenience of paying your bills without the hassle of waiting in queue after your visit in NUH.  The charges are automatically credited to your pre-authorised credit card by the next working day.  Your bills will be sent to your registered address and may also be viewed on HealthHub on the following working day after your visit. 
       
      You may sign up for Auto-Pay through your HealthHub App, or at https://www.healthhub.sg.
       
      For enquiries concerning Auto-Pay, please contact Business Office at [email protected].

    Medisave

    Payment for hospitalisation charges may be made through Medisave, the patient's company or insurance company or via self-payment. Please inform our admission staff if you intend to use Medisave. You will need to bring along your NRIC or CPF Membership Card.

    If you are paying a hospital bill for your family member, please produce documentary proof of the patient's relation to you. Deduction from more than one nominated Medisave Accounts is allowed. You will need to sign a Medisave Authorisation Form authorising the CPF Board to deduct the corresponding amount from your Medisave Account.

    For more information on Medisave withdrawal limits for inpatient, day surgery and maternity bills, please visit the MOH website.

    Medishield Life

    *MediShield Life replaced MediShield from 1 Nov 2015, and offers:

    • Better protection and higher payouts, so that patients pay less Medisave / cash for large hospital bills.
    • Protection for All Singapore Citizens and Permanent Residents, including the very old and those with pre-existing illnesses.

    MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board. It is designed to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

    MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 ward or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill. The patient may therefore need to pay more of his/her bill from Medisave and/or cash.

    *Information extracted from the Ministry of Health website. For more information on MediShield Life benefits and claims, please visit the MOH MediShield Life web page.

    Integrated Shield Plans

    Integrated Shield Plans (IPs) are made up of two components – MediShield Life and additional private insurance coverage providing additional benefits to cover Singaporeans who plan to stay in Class B1 wards or higher in public hospitals. MediShield Life is included in all IPs. If you have an IP, you are already covered by MediShield Life as it is a component of your IP and there is no duplicate coverage. The insurance company you have taken the plan with acts as your single point of contact. They will act on the CPF Board's behalf for premium collection and claims disbursement for the MediShield Life component of your Integrated Shield plan.

    Here is a list of IPs available in Singapore:

    • AIA Singapore Pte Ltd – HealthShield Gold Max
    • Aviva Ltd – MyShield
    • AXA Insurance Pte Ltd– AXA Shield
    • Great Eastern Life Assurance Company Ltd – Supreme Health
    • NTUC Income – IncomeShield
    • Prudential Assurance Company Ptd Ltd – PruShield
    • Raffles Health Insurance – Raffles Shield

    *Information extracted from the Ministry of Health website.

    For more information on Integrated Shield Plans, please visit the MOH About Integrated Shield Plans web page.

    For more information on schemes and subsidies, please refer to the MOH Healthcare Schemes & Subsidies web page. 

    Refund

    Any credit balance following payment of the outstanding hospital bill will be used to offset other outstanding bills that you may have in the same payment account. 

    If there are no other outstanding bills, a refund will be issued through PayNowor by cheque, approximately one month after the bill is finalised.  

    For further enquiries about your refund, please submit your request via https://for.sg/askrefund or contact our Billing and Payment Enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm, Sat : 8.30am to 12.30pm).

    1This is a new service offered from 1 Jan 2024 for selected Singaporeans and Permanent Residents patients with a valid PayNow-NRIC/FIN account. Please see FAQ for more details.

    Late Payment Admin Fee

    A late payment admin fee may be imposed if payment is not received within 21 days from the bill date. 

    You may request for a waiver of late payment admin fee at https://for.sg/asknuhs after you have paid the outstanding bill in full (excluding late fees). Select “Waiver of late payment admin fee” as the Category of Enquiry and fill in the required information on the form. 
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