If you could have a superpower, what would it be?
I would hope for the ability to enable all our patients, in an instant, to possess the knowledge and skills to self-care and manage their own conditions well; that they could appreciate the importance of adhering to treatment and preventing complications, and see nurses as partners who are there to help and support them in their healing journey. Teamwork between patients and their families, and the healthcare team is crucial in order for patients to enjoy quality of life and achieve good health outcomes.
We have seen you and a big team of nurses going on walkabouts. Can you tell us more about it?
It is known as the Nursing Quality Walkabout. It is a learning session by nurses for nurses. We usually visit about three patient care units, where the nurses will share how their units are doing in terms of the nursing quality indicators, how the focus areas they are working on can further improve, and any challenges or patient safety issues they may be facing. The nurses are invited to join us in the next patient care unit to share and learn best practices across the different units. Hence, the walkabout team can grow bigger as we move from one unit to the next, and it creates buzz and excitement in the units we are visiting.
I feel inspired and invigorated by the pride and passion our nurses possess in continuously improving the quality of their care. Despite their busy shift work and care for our patients, they work together as a team to find solutions and improve the care they provide.
Which TRICE value relates to you the most?
Teamwork - nurses will not be able to provide quality care to our patients without all the other healthcare professionals, ancillary and operational support staff. Similarly, in my role as the Chief Nurse at NUH, the invaluable teamwork with all our nursing staff and colleagues from the other departments has seen us through many challenging times, and made our work in NUH all the more meaningful and satisfying.