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Home > About Us > Milestones > 2004

2004

January

Official launch of the Adult Congenital Heart Disease Programme by The Heart Institute. Managed by a multi-disciplinary team and a group of trained nurses, this programme offers specialised cardiac care and treatment to adult patients with this condition.
Opening of our Isolation Wards. To better manage outbreaks similar to the SARS outbreak, two isolation wards, equipped with the necessary safety features, were created.


March

We were awarded the PRISM Award 2004 for Best Employee Communications (Excellence Award) for our efforts in communicating with our staff through innovative platforms.


May

Opening of Smoking Cessation Clinic. Those who would like to quit smoking can seek professional help at the clinic, which offers motivational and personal counseling, educational materials, follow-up sessions and checks on the patient’s progress.

Introduction of “MERCURY” – Messaging Relatives ICU Outreach System. With this system, family members of patients warded in our Medical Intensive Care Unit (MICU) will be able to receive regular updates on the patient’s condition via SMS.


July

Our efforts in putting patients first and commitment to serving our customers better through service excellence have received recognition. We are the FIRST hospital to be awarded the prestigious Singapore Service Class.

We were one of the 67 winners that received the Singapore Family Friendly Employer Award 2004. This recognition reaffirms our commitment in nurturing and supporting a pro-family workplace culture to help staff manage work and family commitments effectively.


September

We are the FIRST hospital in Singapore to attain the Joint Commision International (JCI) Accreditation. This signifies that our clinical care and processes meet globally accepted standards in quality and safety of patient care.

We were awarded the prestigious People Excellence Award 2004, the highest accolade given to organisations for people excellence. We are the FIRST hospital to achieve this prestigious recognition for outstanding people development practices.

Our zealous efforts in improving patient care and service were recognised at Hospital Management Asia 2004. Our Medical Surgical Intensive Care Unit (MSICU) team has won the most outstanding project in the Quality Medical Care category for their efforts in reducing the number of patients who develop pneumonia while on a ventilator. Another project by our Department of Diagnostic Imaging on reducing the waiting time for a CT scan was also selected as one of the joint winners for the Technical Service Improvement category.


October

For our ongoing efforts in creating a healthy workforce through various workplace health promotion programmes, we were awarded the Singapore Health Award – GOLD Award, for the 2nd consecutive year.

Our doctors, Associate Professor Lim Thiam Chye and Dr Chou Ning from the Surgery Department, together with an NUS research team, have developed a biodegradable plastic mesh to patch holes in the skulls of people who had undergone surgery for head injuries. This medical breakthrough has garnered 2 prestigious awards - the 7th Asian Innovation Award (Gold) as well as the IES Prestigious Engineering Achievement Award 2004.

Developed by our Cardiac Department, the Cardiology Information System, which improves patient care, service delivery as well as increases accuracy in reporting and productivity, has won the Merit Award for the Most Innovative Use of Infocomm Technology (Public Sector) at the National Infocomm Awards 2004.


December

Our nurse from The Cancer Institute @ NUH, Dora Lang, was honoured with the nation's FIRST Oncology Nursing Excellence Award by the Singapore Society of Oncology and supported by Norvatis (Singapore).