Official launch of
the Adult Congenital Heart Disease Programme by The Heart Institute.
Managed by a multi-disciplinary team and a group of trained nurses,
this programme offers specialised cardiac care and treatment to adult
patients with this condition.
Opening of our Isolation Wards. To better manage outbreaks similar to
the SARS outbreak, two isolation wards, equipped with the necessary
safety features, were created.
were awarded the PRISM Award 2004 for Best Employee Communications
(Excellence Award) for our efforts in communicating with our staff
through innovative platforms.
Opening of Smoking Cessation Clinic. Those who would like to quit
smoking can seek professional help at the clinic, which offers
motivational and personal counseling, educational materials, follow-up
sessions and checks on the patient’s progress.
Introduction of “MERCURY” – Messaging Relatives ICU Outreach System.
With this system, family members of patients warded in our Medical
Intensive Care Unit (MICU) will be able to receive regular updates on
the patient’s condition via SMS.
Our efforts in putting patients first and commitment to serving our
customers better through service excellence have received recognition.
We are the FIRST hospital to be awarded the prestigious Singapore
We were one of the 67 winners that received the Singapore Family
Friendly Employer Award 2004. This recognition reaffirms our commitment
in nurturing and supporting a pro-family workplace culture to help
staff manage work and family commitments effectively.
We are the FIRST hospital in Singapore to attain the Joint Commision
International (JCI) Accreditation. This signifies that our clinical
care and processes meet globally accepted standards in quality and
safety of patient care.
We were awarded the prestigious People Excellence Award 2004, the
highest accolade given to organisations for people excellence. We are
the FIRST hospital to achieve this prestigious recognition for
outstanding people development practices.
Our zealous efforts in improving patient care and service were
recognised at Hospital Management Asia 2004. Our Medical Surgical
Intensive Care Unit (MSICU) team has won the most outstanding project
in the Quality Medical Care category for their efforts in reducing the
number of patients who develop pneumonia while on a ventilator. Another
project by our Department of Diagnostic Imaging on reducing the waiting
time for a CT scan was also selected as one of the joint winners for
the Technical Service Improvement category.
For our ongoing efforts in creating a healthy workforce through various
workplace health promotion programmes, we were awarded the Singapore
Health Award – GOLD Award, for the 2nd consecutive year.
Our doctors, Associate Professor Lim Thiam Chye and Dr Chou Ning from
the Surgery Department, together with an NUS research team, have
developed a biodegradable plastic mesh to patch holes in the skulls of
people who had undergone surgery for head injuries. This medical
breakthrough has garnered 2 prestigious awards - the 7th Asian
Innovation Award (Gold) as well as the IES Prestigious Engineering
Achievement Award 2004.
Developed by our Cardiac Department, the Cardiology Information System,
which improves patient care, service delivery as well as increases
accuracy in reporting and productivity, has won the Merit Award for the
Most Innovative Use of Infocomm Technology (Public Sector) at the
National Infocomm Awards 2004.
Our nurse from The Cancer Institute @ NUH, Dora Lang, was honoured with
the nation's FIRST Oncology Nursing Excellence Award by the Singapore
Society of Oncology and supported by Norvatis (Singapore).