Pharmacy

About Us

Our Department of Pharmacy is responsible for dispensing medications daily for inpatients with additional services provided in the outpatient setting. Our department consists of pharmacists, as well as technical and support personnel, who work closely together to ensure patients receive the highest quality pharmaceutical care possible.

Our Team

Our Services

Inpatient & Outpatient Pharmacy Services

• Operation of two retail pharmacies, one satellite pharmacy and one A&E (Emergency) pharmacy where outpatients obtain their prescribed drugs and related services, e.g. counselling and advice on prescribed medicines, over-the-counter products, vitamins and health supplements

• Management of inpatient medication orders, patient medication profiles, monitor drug therapy and provide bedside discharge medication counselling

• Operation of a pharmacy laboratory to prepare parenteral nutrition and sterile injections as well as non-sterile extemporaneous preparations

• Provide nutritional support and monitoring for patients on enteral and parenteral nutrition

• Operate two oncology laboratories to prepare anti-cancer drugs for cancer patients

• Counselling for diabetics, asthmatics, cancer patients, patients on anticoagulant drugs and patients on cardiac rehabilitation programme

• Running of outpatient Anticoagulation Clinic (ACC) and Smoking Cessation Clinic (SCC)

• Providing drug information

Our Patient-Friendly Services

We are always continuously adopting good initiatives to ensure quality patient care. To help patients save time and reduce the hassle of queuing at our pharmacies, we offer several patient-friendly services to help patients beat their 'queue' blues.

• 'Snack As You Wait' Service - Grab a bite at our Kopitiam where you can look out for your Pharmacy queue number on the Queue Display System.

• Express Queue - dedicated Express Queue at our Retail Pharmacy 1 for patients who require three or less prescribed medicines.

• Pharmacy at Specialist Outpatient Clinics A, B and C - patients can enjoy the convenience of collecting their medicines from our Pharmacy housed within our clinics.

• SMS (Short-Message-System) Notification Service - patients can request to be notified via SMS when their medicines are ready for collection at Retail Pharmacy 1.

Offsite

• Medicine Delivery Service - patients can have their medications delivered to their home or office at a preferred date and time. To find out how you can enjoy this service, you can download a copy of our leaflet here.

• 'Fax Your Prescription' Service - Fax your prescription in advance to (65) 6776 2695 and present your original prescription at Counter 1 at Retail Pharmacy 1 on the day of collection.

Quality Assurance Programme
As part of our Department's ongoing efforts in ensuring quality patient care, we also implemented a Quality Assurance Programme in our laboratory. This involves the adopting of the Good Manufacturing Practice recommendations in quality assurance and documentation of work processes. Besides this, we are going "paperless" with our outpatient prescriptions to reduce the hassle and the waiting time of patients for medications.

At the same time, we are looking into how to make the medication use process safer for patients - through counselling, patient medication profiling, medication reconciliation, educational leaflets on medicines, alternative medicines and health supplements. We endeavour to employ IT to achieve these goals where relevant.
Inpatient Pharmacy Automated System (iPAS)

In early 2009, the traditional way of preparing medication for inpatients became a thing of the past at NUH. Leveraging automation, an intelligent system, iPAS, will now ensure that the right medication is given to the right patient. This seeks to eliminate human errors and bring patient safety to a higher level. Besides enhancing patient safety, the solution also improves operational efficiency. Staff can now better focus on patient-centric activities.

NUH is the first hospital in the Asia Pacific region to implement an end-to-end or close-loop inpatient medication management system. It was implemented in the first ward on 4 February 2009 and has since been introduced in other wards.

Click here for more information on (iPAS) .

Our Facilities

Pharmacies

Retail Pharmacy 1 @ Main Building 1, Level 1
Mondays to Fridays: 8.30am to 7.00pm
Saturdays: 8.30am to 1.00pm
Closed on Sundays and Public Holidays

Retail Pharmacy 2 @ Kent Ridge Wing 2, Level 3
Mondays to Fridays: 9.00am to 6.30pm
Closed on Saturdays, Sundays and Public Holidays

Pharmacy @ Specialist Outpatient Clinics A, B and C @ Main Building 1, Level 1
Mondays to Fridays: 9.00am to 6.30pm
Saturdays: 9.00am to 1.30pm
Closed on Sundays and Public Holidays
A&E (Emergency) Pharmacy
24 Hours

Our Pharmacy
A wide range of medicines and other items are available at our pharmacies, including:

• Baby and mother care products
• Blood pressure monitoring sets, blood glucose monitors and blood and urinary strips
• Prescription and over-the-counter (OTC) medicines
• Surgical / first aid supplies
• Vitamins and health supplements
• Pharmacy vouchers
• Music CDs
• Books

For more information or if you have any queries, please call (65) 6772 5181 (Retail Pharmacy 1) or (65) 6772 5184 (Retail Pharmacy 2).

Self-Care Corner
At our Retail Pharmacy 2, we have created a Self-Care Corner for patients to learn more about the self-care of minor ailments, how to self-medicate safely and when to see a doctor. Information made available at this corner is updated regularly to help patients increase their understanding of common ailments and gain confidence in their recognition of and ability to treat these conditions. Patients can also ask our pharmacists for advice before self-medicating. Our pharmacists are available to help you manage your health and address concerns you may have about your medicines or health supplements.